Refund policy
We hope that you will be pleased with your order but, if you are not, we are happy to accept a return. We have a 14-day return policy from the date of purchase. To be eligible for a return, your item must be unworn, unused, and in the same condition with tags and in its original packaging. If we believe the item has been used/damaged we will not issue a refund nor cover any shipping cost to ship the item back to you.
please note: NO INTERNATIONAL RETURNS/REFUNDS
NO SALE ITEMS ELIGIBLE FOR RETURNS/REFUNDS
To start a return, you can contact us at Hiddenjemz21@hotmail.com
Please note: We Do Not Cover Return Shipping Label Cost Or Refund Original Shipping Cost.
Quality Control: All products are thoroughly quality-checked before dispatch to ensure they meet our high standards and to prevent any issues.
Inspecting Your Order
Defective, Damaged, or Incorrect Items: We encourage you to inspect your order immediately upon reception. If your item is defective, damaged, or incorrect, please contact us within 24 hours of receiving your order. We will review the issue and take appropriate action to make things right.
Conditions for Returns
Eligibility for Returns:
- Items must be in the same condition as received: unused, unworn, with tags attached, and in their original packaging.
- A valid receipt or proof of purchase
- is required.
How to Start a Return
- Requesting a Return: To initiate a return, include your order number and the name on your order in your Email. Please contact us at Hiddenjemz21@hotmail.com
- Return Instructions: If your return is accepted we will provide you with a return address and instructions. Please obtain a proof of postage and use tracked service to ensure your item reaches us. Hiddenjemz is not responsible for any returned items lost in transit.
- Important: Items sent back to us without prior return approval will not be accepted.
For any questions regarding returns, feel free to contact us at hiddenjemz21@hotmail.com.
Items Not Eligible for Return
Sale Items & Gift Cards/Store credit
Unfortunately, we cannot accept returns or exchanges for sale items or gift cards/Store credit
Refunds
Refund Notification:
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please note that it may take some time for your bank or credit card company to process the refund.
( please allow 10 business working days)
We appreciate your understanding and cooperation, While ensuring that you have a smooth experience with HiddenJemz. If you have any further questions, please don't hesitate to reach out to us.