Refund policy

Returns & Refund Policy

We want you to feel confident and beautiful in your purchase. Please read our policy carefully before placing your order.

UK Returns

  • Customers can request a return within 7 days of placing their order. Return requests submitted after 7 days will not be accepted.

  • Items must be unworn, unwashed, unaltered, and in original condition with all tags attached.

  • Items that show signs of wear, fragrance, makeup, or damage will not be accepted.

  • Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

We do not offer refunds to the original payment method unless the item is faulty. Approved returns will be issued as store credit.

Store Credit

  • Store credit is valid for 6 months from the date of issue.

  • Credit can be used online or in-store (if applicable).

  • Any remaining balance will stay on your account until expiry.

  • Store credit is non-transferable and cannot be exchanged for cash.

Exchanges

  • Exchanges are accepted within 7 days of delivery.

  • Subject to stock availability.

  • If your desired item is unavailable, store credit will be issued.

Sale & Special Occasion Items

  • Sale items are final sale and cannot be returned or exchanged.

  • Limited edition or special collection pieces may be marked as final sale.

Faulty Items

If you receive a faulty or incorrect item, please contact us within 24 hours of delivery with photos, and we will resolve the issue promptly

Please note: Return postage costs are the responsibility of the customer. We do not provide prepaid return labels or cover the cost of returning items. The item must be returned in its original condition, unworn and with all tags attached where applicable.

Refunds will be processed once the returned item has been received and inspected.

International Orders

  • All international orders are final sale.

  • We do not offer refunds or returns on international purchases.

  • Shipping costs, duties, and taxes are non-refundable.

Pre-Orders

  • All pre-order items are final sale.

  • Pre-orders cannot be cancelled, refunded, or returned.

  • Estimated dispatch dates are provided as a guide and may be subject to change.

By placing a pre-order, you agree to these terms.

To start a return, you can contact us at Hiddenjemz21@hotmail.com


Quality Control: All products are thoroughly quality-checked before dispatch to ensure they meet our high standards and to prevent any issues.